IDWs for Customer Service
Deliver instant answers and seamless updates. HachiAI agents handle order inquiries, tracking updates, and ticket creation.
Capabilities
Common Automated Workflows
Replace manual data entry and repetitive checks with intelligent workflows that run 24/7.
Where's My Order (WISMO)
Automatically look up order status in the ERP/WMS and reply to customer emails with tracking details.
Ticket Triage
Read incoming support emails, classify intent, and route to the correct department or create a ticket in Salesforce/Zendesk.
Claims Processing
Validate customer claim details against warranty policies and initiate the return/refund process.
How It Works
Seamless integration into your existing stack.
Inputs
- Customer Emails
- Chat Logs
- Claim Forms
IDW
Classifies intent, queries system status, applies policy.
Outputs
- Email Replies
- Created Tickets
- RMA Numbers
"Our 'Shipment Update' agent reads customer emails, updates the TC system via API, and replies with confirmation in seconds."
"The Maintenance Bot reads tenant requests from the Adda portal, assigns the correct technician, and notifies security—turning a manual workflow into an instant response."
Our Process
Integrations
Salesforce, Zendesk, Outlook, ERP/WMS
Estimated KPIs & ROI
Ready to automate your Order Tracking?
See our logistics agents in action on your own data. Book a tailored demo with our solution architects today.